Privacy Policy

Elevate Lending Group PTY LTD  (ABN: 15 695 480 089)

Elevate Lending Group PTY LTD  (ABN: 15 695 480 089) is a Credit Representative (Credit Representative Number: 578176) of Purple Circle Financial Services Pty Ltd (Australian Credit Licence: 486 112).

1. Our Commitment to Your Privacy

Elevate Lending Group PTY LTD, the privacy of your personal information is a priority. We are committed to respecting your right to privacy and protecting your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

This policy outlines how we manage your personal information, including the types of information held, the purposes for which it is collected, and how it is used and disclosed. This policy applies to all dealings with us, our website, and our authorized representatives.

2. Relationship with Purple Circle Financial Services

We receive mortgage aggregation services from Purple Circle Financial Services Pty Ltd. As part of our compliance and business operations, they may collect personal information to manage enquiries, complaints, commission payments, or file reviews.

3. Collection of Personal Information

As a credit service provider, we are required by the National Consumer Credit Protection Act 2009 and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 to collect specific information, including:

  • Identity: Name, contact details, date of birth, and proof of identity.

  • Financial Position: Assets, existing finance, bank accounts, expenses, and earnings.

  • Household Details: Information regarding dependents and cohabitants.

  • Employment: Occupation and employment history.

Sensitive Information: We only collect sensitive information (such as ethnic origin, health info, or criminal records) with your explicit consent and only if it is reasonably necessary to provide our services.

4. How We Collect Information

We collect information primarily from you directly. However, we may also collect information from third parties where permitted by the Privacy Act 1988, such as:

  • Your legal or accounting representatives.

  • Credit reporting bodies (with your authorization).

  • Third parties related to a loan or lease you are seeking.

5. Use of Your Information

We use your information to provide credit services, including:

  • Assessing your eligibility for loan/lease products.

  • Assisting you in applying for credit or consumer leases.

  • Verifying your identity.

  • Managing our relationship with you and providing direct marketing (which you may opt out of at any time).

6. Disclosure of Personal Information

To provide our services, we may disclose your information to:

  • Purple Circle Financial Services (our aggregator).

  • Lenders, lessors, and mortgage insurers.

  • Your professional advisers (lawyers, accountants, real estate agents).

  • Government and regulatory authorities as required by law.

  • Overseas Entities: We may disclose information to overseas entities that provide support functions or use cloud storage located outside of Australia.

7. Security and Storage

We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access. This includes:

  • Digital Security: Firewalls, user identifiers, and passwords for system access.

  • Physical Security: Secure document storage and confidentiality requirements for all staff.

  • Cloud Storage: We may use secure cloud-based servers which may be located overseas.

8. Your Rights: Access and Correction

You have the right to access the personal information we hold about you. If you believe any information is inaccurate or out of date, please contact us. We aim to respond to access or correction requests within 30 days.

9. Notifiable Data Breaches

In the event of a data breach likely to result in serious harm (such as identity theft or financial loss), we will notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in accordance with the Notifiable Data Breaches scheme.

10. Contact Us & Dispute Resolution

If you have questions about this policy or wish to lodge a privacy complaint, please contact our Privacy Officer:

Elevate Lending Group PTY LTD

External Dispute Resolution If you are not satisfied with our response, you may contact:

OAIC (Office of the Australian Information Commissioner): GPO Box 5218, Sydney NSW 2001 | 1300 363 992 | enquiries@oaic.gov.au